We are HIRING! BBBS is looking for a motivated, energetic & hardworking individual to fill our full time Mentoring Coordinator position. If this is you, please forward your cover letter & resume to joline.leblanc@bigbrothersbigisisters.ca.

Job Description – Mentoring Coordinator

Responsible to:  Program Director

Date: August 2020


The successful candidate will provide casework management in accordance with the National Standards set out by Big Brothers Big Sisters of Canada. S/he will be responsible for matching volunteer mentors with children and youth, to monitor those matches to ensure the healthy development of the relationships, and maintain proper documentation.

The Mentoring Coordinator will work within the guidelines, policies and mission of the Agency and will be accountable and responsible for specific projects as assigned.

Primary Responsibilities

  • accept and document application of potential volunteers and clients (including parent, guardian, child, youth, etc.)
  • manage intake of children and volunteers including orientation, interviewing, screening etc.
  • conduct reference checks of potential volunteers
  • inform volunteers of their acceptance or rejection
  • inform families of the reasons for the denial of service or for the closing of an application or referral
  • contact schools or other involved social service agencies as appropriate for assessment input
  • conduct the Pre-Match Training program with Mentors, Mentees and parents/guardians
  • maintain case notes on all cases in accordance with the National Standards
  • facilitate match closure process for Mentor, Mentee and parent/guardian
  • provide regular reports to Executive Director, or special reports as requested
  • maintain strict confidentiality as outlined in agency Privacy and Confidentiality Policy
  • ensure all mentees, parents/guardians and Mentors are informed of any pertinent agency information such as group programs, change of policy, change of address etc.
  • perform administrative functions as required to manage caseload
  • make referrals to other agencies as warranted
  • participate on committees as required
  • liaise with schools, other youth service agencies, other community groups, clubs or the public in general as required
  • assist with recreation events as required
  • complete a yearly performance appraisal including goals and objectives for the coming year
  • remain aware of federal and provincial privacy legislation and the agency’s privacy policies and practices


In accordance with Big Brothers Big Sisters of Canada’s National Standards, all Mentoring Coordinators must:

“have a two-year post-secondary diploma in a related field (e.g. education, social or human services, child and youth work, family studies etc.).”

In addition to this, the agency may require the incumbent to have:

  • effective oral and written communication skills
  • strong problem solving skills
  • ability to interact with people of all ages and cultural backgrounds
  • ability to work independently and as part of a team
  • sound computer skills
  • ability to work flexible hours
  • access to a vehicle

Please email your resume to joline.leblanc@bigbrothersbigsisters.ca